Q1:
Would you please give some information on shipping mode and charges?
A: Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q2:
Do you have ISO9001, ISO 13485, CE approvals?
A: Yes, our products are manufactured under strict compliance with quality control standards, conforming to ISO 9001, ISO 13485, and CE regulations.
Q3:
What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q4:
Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q5:
Do you have stock for listed products, or they are newly produced? What are your terms of payment?
A: Generally, we have stock for every listed product, which are produced monthly. But it depends on our sales condition. It is better to ask our sales team for accurate inventory information. Payment <= 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q6:
Do you support OEM or custom configurations for orthopedic implants?
A: Yes, we provide customization options and support development based on specific medical designs or technical details provided by our clients.
Osteora
