Q Would you please give some information on shipping mode and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients.
Q Do you have ISO9001, ISO 13485, CE approvals?
Yes, our products are manufactured in compliance with international standards, holding ISO 9001, ISO 13485, and CE certifications.
Q What is the minimum order that we can place? Do you provide free samples?
We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test market our products. We could offer the free samples, but do not pay the cost of freight.
Q Can I buy products not shown but similar to your catalogue?
Of course you can, just send us pictures or samples. But this takes a little longer time for delivery.
Q Do you have stock for listed products, or they are newly produced? What are your terms of payment?
Generally, we have stock for every listed product, which is produced monthly. But it depends on our sales conditions. Better to ask our sales representative for accurate inventory information. Payment ≤ 800USD, 100% in advance. Payment > 800USD, 30% T/T in advance, balance before shipment. Payment methods are via L/C, T/T, Western Union, PayPal etc.
Q How long does the standard delivery process take?
For in-stock items, shipment is typically arranged within 3-7 business days after payment confirmation. For newly manufactured items, the lead time varies depending on the specific product type and order quantity.
Osteora
