Q1:
Would you please give some information on shipping mode and charges?
A: Normally we send through express couriers like DHL, FEDEX, UPS, TNT, etc., or by post upon special request from clients.
Q2:
Do you have ISO 9001, ISO 13485, and CE approvals?
A: Yes, our products are manufactured under strict international standards and hold corresponding ISO 9001, ISO 13485, and CE quality certifications.
Q3:
What is the minimum order that we can place? Do you provide free samples?
A: We expect your minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning in order to test our products in the market. We can offer free samples, but do not pay the cost of freight.
Q4:
Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. Please note this may take slightly longer for delivery.
Q5:
Do you have stock for listed products, or are they newly produced? What are your terms of payment?
A: Generally, we maintain stock for listed products which are produced monthly, depending on sales demand. Please consult our sales representative for accurate inventory details. Payment <= 800 USD, 100% in advance. Payment > 800 USD, 30% T/T in advance, balance before shipment. Payment methods include L/C, T/T, Western Union, and PayPal.
Q6:
What materials are used for your orthopedic implants?
A: Our implants, including intramedullary nails, locking screws, and blades, are mainly fabricated from medical-grade Titanium Alloy to ensure biocompatibility and high strength.
Osteora
