1
Would you please give some information on shipping mode and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT, etc., or post upon request from clients. Shipping charges are calculated based on weight, volume, and destination.
2
Do you hold ISO 9001, ISO 13485, and CE approvals?
A: Yes, we strictly enforce high-standard processes, and our products align with global criteria, carrying compliance certificates like ISO 9001, ISO 13485, and CE.
3
What is the minimum order that we can place? Do you provide free samples?
A: We expect minimum orders to be at least US$500. However, we understand clients need smaller sample orders initially to test products in their markets. We can offer free samples, but the cost of freight is not covered.
4
Can I buy products not shown but similar to your catalogue?
A: Of course you can. Just send us the pictures or samples. Please note that custom requests may take slightly longer for tooling and delivery.
5
Do you keep stock for the listed products, or are they newly produced?
A: We maintain inventory for standard and high-demand items to ensure quick turnaround times. Items not in stock are newly scheduled for production according to ongoing orders.
6
What are your accepted terms of payment?
A: We accept various flexible secure payment terms, including T/T (Telegraphic Transfer) and other mutually agreed-upon terms, details of which can be finalized during the order process.