Q1: Would you please give some information on shipping mode and charges?
A: Normally we send through couriers like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Shipping charges are calculated based on shipment weight and destinations.
Q2: Do you hold ISO 9001, ISO 13485, and CE approvals?
A: Yes, our manufacturing processes and systems conform to international medical standards and are certified with ISO 13485, alongside relevant product certifications.
Q3: What is the minimum order that we can place? Do you provide free samples?
A: We expect standard minimum orders to be at least US$500. However, we understand that customers need to place smaller sample orders in the beginning to test products in their markets. We can offer free samples, but do not cover the cost of freight.
Q4: Can I buy products not shown but similar to your catalogue?
A: Of course you can, just send us pictures or samples. Please note that custom requests may require a slightly longer delivery time.
Q5: What is the standard lead time for order delivery?
A: Lead time typically depends on the quantity and specific requirements of the order. Generally, standard products are prepared and shipped within 15-30 days after order confirmation.
Q6: Do you support customization or OEM manufacturing service?
A: Yes, we support OEM and customized manufacturing based on professional R&D technical capacity. Please share your technical specifications and drawings with our team for evaluation.