Frequently Asked Questions
Q:
Are you a manufacturer or reseller?
We are a dedicated manufacturer with more than 25 years of experience in research, design, production, and sales of specialized surgical instruments.
Q:
Where is your factory located and how can I visit?
Our factory is located in China, approximately 2 hours by train from Beijing. We warmly welcome customers to visit our production facility.
Q:
Do you support customization services like OEM/ODM?
Yes, we fully support OEM and ODM services. We can customize packaging box designs, print logos, or manufacture devices with modified appearance specifications according to your requirements.
Q:
How can I place an order and what payment methods do you support?
You can place an order directly with us, and we will draft the order details for you. We support multiple payment methods including TT, PayPal, LC, and Western Union.
Q:
What is the typical shipping timeframe after payment?
Sample orders are generally dispatched within 2 days after receiving the sample fee. Standard production orders take between 3 to 20 days depending on the ordered quantity. Customized orders are subject to mutual negotiation.
Q:
Do your products comply with international medical standards?
Yes, all products comply with strict international standards, including ISO and CE certifications. Our products are exported and trusted in more than 70 countries worldwide.
Osteora
